DELIVERY OPTIONS
***The main carrier that we use for any out-of-area deliveries is usually DPD. While the service we use is called an "overnight" service, neither DPD or Metro Fixings offer a 100% guarantee that it will arrive on a next working day basis. The vast majority of orders do arrive next day (the success rate is 97%), but this still is not a guarantee.***
- NEXT WORKING DAY DELIVERY
If you place your order before 2pm, Monday to Friday, Metro Fixings will despatch any orders of stocked goods. We will send the goods on an overnight service but do not guarantee next day delivery - our preferred carriers are operating at a 97% success rate. If your goods are misrouted, problems arise due to inclement weather, or for any other reason, we will do our best to rebound for you as best we can, but it is not a guarenteed service.
All carriers are trying to deliver as quick as possible.
Our next day delivery service usually gets to you by 17:30 on the next business day.
Our delivery partners are unable to offer premium delivery services, including pre 0900, pre 1030 and pre 1200, so, at this time Metro Fixings cannot offer pre deliveries.
Remote areas: For deliveries to some addresses in the United Kingdom, next day delivery as standard is not possible. Areas included are the Scottish Highlands, Northern Ireland and Channel Islands.
***Please note that deliveries to both Northern Ireland, The Republic of Ireland, Isle of Wight and the Channel Islands may be subject to an additional charge depending on the size of the order, we prefer that orders are placed verbally on the telephone for the Channel Islands.***
On occasion, items may be out of stock when you order. As soon as the goods come back into stock, we will despatch them immediately. The website indicates expected delivery lead times in those circumstances - Metro Fixings will send you an email after you place your order to specify the correct lead time.
If you have placed an order for goods both in and out of stock, Metro Fixings can send the stocked items on your order. When completing your order, please enter "please send what you have in stock" in the customer comments. We will despatch those items that day, provided the order is placed before 2pm.
FREQUENTLY ASKED QUESTIONS
- HOW LONG WILL MY DELIVERY TAKE?
Order by 2pm Monday to Friday for a Next Business Day Delivery (business days are Monday-Friday). Our next day delivery service usually gets to you by 17:30, on the next business day.
On occasion, items may be out of stock when you order. As soon as the goods come back into stock, we will despatch them immediately. The website indicates expected delivery lead times in those circumstances - Metro Fixings will send you an email after you place your order to specify the correct lead time.
- HOW MUCH WILL MY DELIVERY COST?
If you spend £100 net (before VAT) with us, your standard next working day delivery will be free of charge, regardless of delivery location within England, Scotland and Wales. If your order is less than £100 net, then a delivery charge of £8.95 will be incurred.
- WHAT IS THE LEAD TIME FOR OUT OF STOCK SIMPSON STRONG-TIE PRODUCTS?
Metro Fixings carry a wide range of Simpson Strong-Tie products. However, on occasion, customers have a requirement for goods that aren't in stock. We place orders with Simpson Strong-Tie on a daily basis- typically, their delivery lead time to us is 2-3 days. We will despatch the goods via overnight delivery the day we receive them. If you have a question regarding lead times or are after a product you can’t see, contact the Sales Team on 01707 375172 for price/availability/lead time.
- HOW WILL I KNOW WHEN MY ORDER WILL BE SHIPPED?
Keep an eye on your email - once your web order has been placed, the Metro Fixings Sales Team will email you from sales@metrofixings.co.uk. They will advise you whether or not we have your order in stock and when you will receive the delivery. If your goods are shipped via UPS or DPD, they will send you a separate email containing tracking information.
- WHO WILL MY GOODS BE DELIVERED BY?
To ensure that your order is delivered quickly and safely, Metro Fixings use DPD and Matthews Haulage for overnight UK deliveries outside of the Home Counties and London. We generally cover London and the Home Counties by our own delivery vehicles.
- WHERE CAN MY ORDER BE DELIVERED?
Metro Fixings can deliver to any UK mainland address specified - we can deliver to the billing address or to a specific delivery address. If you have a requirement for goods to be shipped outside of the UK, contact our Sales Team on 01707 375172 for a competitive quote on international deliveries. Please note that if you are looking for an international quote, we will need an exact list of the products required and an exact address.
- WHAT IF I AM UNAVAILABLE WHEN DELIVERY IS ATTEMPTED?
If you or the intended recipient are not available when the delivery driver attempts delivery, a delivery card will be popped in your letter box. Please follow the instructions on the card to rearrange delivery. Alternatively, please call our Sales Team on 01707 375172 and we can assist with a second delivery attempt.
- IF I PLACE AN ORDER AND YOU ONLY HAVE PART OF IT, BUT I WANT WHAT YOU DO HAVE, WILL YOU SEND IT?
Yes, if you request for us to do so. Upon completing your web order, please enter "please send what you have in stock" in the customer comments. Stocked items will arrive on the next working day, provided the order is placed before 2pm.
